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Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Most orders are delivered within 5-7 business days. However, please note that delivery times are estimates and cannot be guaranteed.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Smokin Pipes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Smokin Pipes is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Return Period
You have 14 days from when your order was delivered to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Process
To initiate a return, please contact us at [email protected]. Once we receive your request, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions
Due to Florida health and safety regulations, certain items cannot be returned. Please contact us for specifics or if you have questions about what can and can't be returned.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or refund. Please contact us within 48 hours of receiving your order to ensure prompt resolution.
